PACCAR General Privacy Policy

This is the general policy for PACCAR in Australia and New Zealand. If you purchase a vehicle fitted with PACCAR Connect hardware and/or subscribe to the PACCAR Connect service, please also see the PACCAR Connect Privacy Policy below.

About this privacy policy

PACCAR Australia Pty Ltd (ACN 004 669 667) and PACCAR Financial Pty Ltd (PACCAR, us, our or we) sell trucks and related technology and services.

This privacy policy explains how and what of your personal information (including any sensitive information) PACCAR collects, uses, discloses and how we manage your personal information as:

a current or prospective customer of PACCAR (Customer);
a Visitor to paccar.com.au, kenworth.com.au, paccarparts.com.au, paccarfinancial.com.au, daf.com.au, trpparts.com.au and/or paclease.com.au (our Websites) or someone who expresses interest in any of our products or services and provides us with personal information by email, over the phone or in person; or
a contractor or job applicant (Applicant/Contractor).

We are bound by and adhere to (as applicable) the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP) under that Act, the Privacy Act 2020 (New Zealand) and the New Zealand Privacy Principles (together, Privacy Law), and this privacy policy.

By using our Websites, entering into any transaction with us, participating in our events, loyalty programs, promotional activities, social media, by purchasing or by financing a vehicle from us you accept this privacy policy and expressly consent to our collection, use and disclosure of your personal information (including sensitive information) as described in this privacy policy.

If you are a Customer or Visitor aged under 15 years you must provide this privacy policy to a parent/guardian and obtain their express consent to PACCAR collecting, using and disclosing your personal information in accordance with this privacy policy prior to your use of any of our Websites.

There is no obligation for you to provide us with any of your personal information but, if you choose not to provide us with your personal information, we may not be able to provide the information or services that you require.

What personal information is collected and how

If you provide personal information to us via the Websites and/or if you otherwise contact us by phone, email or in person, we will collect your personal information necessary for the purposes outlined in this privacy policy (see section below headed How your personal information is used). The information we may collect includes (without limitation) your name, contact details (including phone, fax, email address and address), interests, requirements and background so we can better understand your specific needs and/or billing information so we can process payments.

In addition to the above circumstances in which (and methods by which) we collect your personal information, we may also collect your personal information:

by written correspondence (such as letters, faxes);
on hard copy forms (including registration forms, warranty documentation, competition entry forms and surveys);
in person (at job interviews, seminars or events);
electronic systems such as applications and social media; and
otherwise as permitted or authorised by law.

How your personal information is used

We may use your information to:

provide our products and services to you;
facilitate your use of our products and services;
manage your product warranty, vehicle servicing and repairs;
analyse the performance of our products;
advise you if a product recall is required;
keep you up to date with developments relating to our products and services;
make you aware of special offers;
enhance the quality of our products and services;
improve future developments of products such as vehicles;
subscribe you to our mailing list;
respond to requests you make to us for information about our products and services;
conduct surveys and undertake market analysis;
offer and administer our loyalty programs;
manage your participation in our promotional activities or events;
assess your application (if you are an Applicant/Contractor);
address any enquiries you may have;
improve your browsing experience on our websites;
manage our websites; and/or
do anything else that we are permitted or required by law to do.

How your personal information is shared

Organisations to which we may disclose your personal information include:

our dealer network;
providers of vehicle maintenance and servicing;
our contracted service providers including:
- market researchers;
- information technology service providers;
- marketing and communications agencies;
- mailing houses, freight and courier services;
- external advisers (recruiters, auditors and lawyers);
- credit providers and agencies;
- printers and distributors of marketing material; and
any other person or agency to whom we are required, permitted or authorised by law to disclose your personal information (e.g. government bodies such as the Australian Taxation Office, the Australian Securities and Investments Commission, the Australian Prudential and Regulatory Authority, law enforcement and courts/tribunals).

Disclosing your personal information overseas

Some of the organisations to whom we may disclose your personal information to may be operating in other countries, including New Zealand, the United States and the Netherlands. We may also store your personal information on servers based overseas or in the “cloud” or other types of networked or electronic storage.

Where the third party recipient is located outside the jurisdiction where the information was provided to us, we will take reasonable steps to ensure that the overseas recipient is required to protect your personal information in a way that, overall, provides comparable safeguards to those under the relevant Privacy Law applicable to that information. Examples of such steps include a written agreement between us and the recipient, or making reasonable enquiries regarding the data protection standards of the country in which the recipient is domiciled.

Cookies

Information may be collected through the use of “cookies” on our Websites. Cookies are small text files that a website can use in order to recognise visitors who revisit a website so as to facilitate their ongoing access to and use of the site. They enable usage behaviour to be tracked and aggregate data to be compiled that would facilitate more targeted advertising and improved content. Typically, cookies involve the assigning of a unique number to the visitor. You can prevent the use of cookies by setting up your web browser to block them.

Marketing Communications

We or other persons acting on our behalf may send Customers (and you consent to receive) marketing communications. These communications may be in various forms, including [mail, telephone, SMS] or via email. If you indicated a preference for a method of communication we will endeavour to use that method to communicate with you whenever practicable to do so. If at any time you decide you no longer wish to receive marketing communications from us you may use the opt-out/unsubscribe facility option in our email or SMS or make a request not to receive marketing communications from us by contacting us using the details noted below or by a request through any of the Websites.

Links to other websites

Links to third party websites that we do not operate or control are provided for your convenience. We are not responsible for the privacy or security practices of websites that are not covered by this privacy policy. Third party websites should have their own privacy and security policies which we encourage you to read before supplying any personal information to them.

Protecting your personal information

We store information in different ways, including paper and electronic form. We take reasonable steps (and require third parties to whom we disclose your personal information to take reasonable steps) to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

We encrypt your personal information when it is transmitted over the internet. We also monitor our systems for possible vulnerabilities and cyber-attacks. However, our data protection measures are not a guarantee of the security of your personal information. You must also take care to protect your personal information. Please notify us as soon as possible if you become aware of any security breaches.

We take all reasonable steps (and we require organisations with whom we share your personal information to take all reasonable steps) to destroy or permanently de-identify your personal information where it is no longer required for the purpose/s for which it was collected or once any legal obligation to retain it has expired.

Updating and/or accessing to your personal information

We take reasonable steps to ensure that your personal information that we hold is accurate, complete, up to date and not misleading. To assist us to do this, please ensure you provide us with correct information and inform us whenever your personal information changes.

If you wish to access, correct or update your personal information, please contact us using the details noted below.

If we refuse to correct your personal information following a request by you to do so, then we will provide you with a written notice of the reason(s) for such refusal and the procedure to complain about our refusal. We will respond to any requests regarding the correction of your personal information so that it is accurate, complete, up to date and not misleading within a reasonable period after a request is made. We will not charge you for any request to correct your information.

Where you request access to your personal information, we will respond to any such request within a reasonable period after the request is made. If we refuse to provide access to your personal information for any reason, we will provide you with a written notice of the reason(s) for such refusal and the procedure to complain about the refusal.

We may recover from you our reasonable costs of supplying you with your personal information in accordance with your request.

If you have a privacy complaint

If you wish to make a complaint please contact us using the contact information below.

Please provide us with sufficient detail regarding your complaint and any supporting evidence. We will notify you in writing if we require any additional information or otherwise of the outcome of our investigation of the complaint.

You may also refer your complaint (including whether we do not satisfactory resolve your complaint) to the OAIC at www.oaic.gov.au/about-us/contact-us (in Australia) or to the Office of the Privacy Commissioner at https://www.privacy.org.nz/your-rights/making-a-complaint/ (in New Zealand).

Contact Information

Any queries about this privacy policy, correction or access requests or privacy complaints, relating to either Australia or New Zealand (or both), should be addressed to:

Email: KWAus.Privacy.Officer@Paccar.com

Telephone: (+ 61) (03) 9721 1500

Fax: (+61) (03) 9720 4144

Post: 64 Canterbury Rd, Bayswater Vic 3153

Changes to this privacy policy

We may, from time to time, update this privacy policy. You can find the date of the most recent review of this policy at the end of the document. When we make material changes to this privacy policy we will highlight these in a banner on the Websites and send Customers and Job Applicants a notification by email.

Your continued use of the Websites or any of our services, requesting our services or the provision by you of further personal information to us after this privacy policy has been revised will be deemed to be your acceptance of and consent to the revised privacy policy.

This privacy policy was last revised on 8 December 2020.

PACCAR Connect Privacy Policy

This privacy policy is for the PACCAR Connect product and services. If you are not acquiring or using PACCAR Connect, please refer to the PACCAR Privacy Policy at the top of this page.

About this privacy policy

PACCAR Connect is the in-vehicle telematics hardware and related services and applications offered by PACCAR Australia Pty Ltd (ACN 004 669 667) (which also trades as Kenworth and DAF of Melbourne, Kenworth DAF Melbourne, Kenworth Melbourne, PACCAR Trucks Melbourne, DAF Melbourne, DAF Trucks Australia, Kenworth Truck Sales, Kenworth Trucks and PACCAR Parts) and PACCAR Financial Pty Ltd (which also trades as PacLease) (PACCAR Connect, we, us or our).

This privacy policy explains how and what of your personal information (including sensitive information) PACCAR Connect collects, uses, discloses and how we manage your personal information as:

a Customer who owns and/or operates any vehicle fitted with PACCAR Connect hardware; or (“Customer”);
a Driver who drives a vehicle fitted with PACCAR Connect hardware (“Driver”); or
a User who uses the PACCAR Connect services such as the PACCAR Connect portal (website), mobile applications and related services, who is an authorised representative of the Customer (“User”).

We are bound by and adhere (as applicable) to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP) under that Act, the Privacy Act 2020 (New Zealand) and the New Zealand Privacy Principles (together, Privacy Law) and this privacy policy.

By using the PACCAR Connect web portal at paccarconnect.com.au (Web Portal), downloading and using the PACCAR Connect Driver Phone App (Driver App), downloading and using the PACCAR Connect Fleet Phone App (Fleet App), purchasing or leasing a vehicle fitted with PACCAR Connect hardware or by driving a vehicle fitted with PACCAR Connect hardware you accept this privacy policy and consent to our collection, use and disclosure of your personal information (including any sensitive information) as described in this privacy policy

If you do not wish us to collect your personal information you must contact your PACCAR dealer to request that we disable the PACCAR Connect functionality. However, if you do so, we may not be able to provide the information or services of PACCAR Connect to you.

If you are a Customer you must provide this privacy policy to all those who operate or drive the vehicle (i.e. Drivers and Users), obtain their consent to our collection, use and disclosure of their personal information in accordance with this privacy policy and inform them that the vehicle is being tracked using PACCAR Connect.

If, as a Customer, you sell a vehicle that has an active PACCAR Connect subscription you must comply with your requirements under your agreement with PACCAR Connect, including to:

notify us of the sale so that we may terminate the PACCAR Connect services;
notify the new owner that the PACCAR Connect services have been, or will be, terminated and will not be automatically transferred to the new owner of the vehicle; and
not provide your access credentials (i.e. username and password) for PACCAR Connect to the purchaser of the vehicle (or anyone else) unless otherwise agreed.

What personal information is collected and how

For All

PACCAR Connect collects GPS vehicle tracking and location information, vehicle performance information, driver behaviours (vehicle handling), vehicle identifiers, registration and nickname, vehicle service information and trip history.

For Customers

In addition to the information noted under “For All” above, if you are a Customer you may opt to use the Web Portal and/or the mobile Fleet Manager App to manage and monitor your vehicles. We ask you to provide (and we collect) your name, email address, phone number, ABN, fax number, business name and business address when you subscribe to PACCAR Connect.

For Users

In addition to the information noted under “For All” above, we ask you to provide (and we collect) your name, email address, phone number, and business address when you are registered as a User for PACCAR Connect.

For Drivers

In addition to the information noted under “For All” above, we collect data via the PACCAR Connect hardware and software in the vehicle, which relates to your use and handling of the vehicle. As a Driver, you can be identified by the data collected thus making the data your personal information. PACCAR Connect will monitor where you drive, what distances and the manner in which you drive the vehicle. As a Driver you may have an account created for use of the mobile Driver App. This requires that we collect your name and mobile number as a Driver.

How your personal information is used

The main purposes for which we collect, hold, use and disclose your personal information are to provide the PACCAR Connect services and benefits to our Customers, Users and Drivers, prospective customers and , in particular, vehicle owners and for PACCAR Connect to be able to monitor and assess the performance, handling, servicing of the vehicles and Driver behaviours and to track vehicles.

We use your personal information to enable and provide the PACCAR Connect functionality and services including*:

operating, managing and improving the Web Portal, Driver App and Fleet App;
providing assistance in administration of your PACCAR Connect account(s) including fees and payments;
conducting vehicle remote diagnostics, repair and maintenance planning;
offering and providing service support of a vehicle;
providing emergency assistance in relation to a vehicle;
recommending driver training, providing driver training and suggesting ways to optimise driving of the vehicle;
addressing any enquiries you may have;
for direct marketing purposes (as detailed below); and,
otherwise as permitted or required by law.

We may also use your personal information to monitor for any unauthorised use of the vehicle, track its location or verify subscriptions to PACCAR Connect.

*Some features and functions may not be available pending development.

How your personal information is shared

If you are a Driver, your personal information collected from the PACCAR Connect hardware will be made available (i.e. disclosed) to the Vehicle Owner and some Users as set by each Customer’s Account Administrator.

Whether a Customer, User or Driver, organisations to which we may disclose your personal information for the purposes noted above include:

our authorised dealer network;
providers of vehicle maintenance and servicing;
our contracted service providers including:
- DIRECTED Electronics Australia Pty Ltd, which supplies the technology underlying PACCAR Connect;
- market researchers;
- information technology service providers;
- marketing and communications agencies;
- mailing houses, freight and courier services;
- external advisers (recruiters, auditors and lawyers);
- credit providers and agencies;
- printers and distributors of marketing material; and
otherwise as permitted or authorised by law (e.g. government bodies such as the Australian Taxation Office, the Australian Securities and Investments Commission, the Australian Prudential and Regulatory Authority, law enforcement and courts/tribunals).

Disclosing your personal information overseas

Some of the organisations to whom we may disclose your personal information maybe operating in other countries, including New Zealand the United States and the Netherlands.. We may also store your personal information on servers based overseas or in the cloud or other types of networked or electronic storage.

Cookies

Information may be collected through the use of “cookies” on the Web Portal. Cookies are small text files that a website can use in order to recognise visitors who revisit a website so as to facilitate their ongoing access to and use of the site. They enable usage behaviour to be tracked and aggregate data to be compiled that would facilitate more targeted advertising and improved content. Typically, cookies involve the assigning of a unique number to the visitor. You can prevent the use of cookies by setting up your web browser to block them.

Marketing Communications

We may send (and you consent to receive) marketing communications. These communications may be in various forms including [mail, telephone, SMS] or via email. If you indicated a preference for a method of communication we will endeavour to use that method to communicate with you whenever practicable to do so. If at any time you decide you no longer wish to receive marketing communications from us you may use the opt-out/unsubscribe facility option in our email or SMS or make a request not to receive marketing communications from us by contacting us using the details noted below.

Protecting your personal information

We take all reasonable steps (and we require organisations with whom we share your personal information to) take all reasonable steps to destroy or permanently de-identify your personal information where it is no longer required for the purposes for which it was collected, or once any legal obligation to retain it has expired.

You also have an important role to play in the protection of your personal information. Whether a Customer, User or Driver, your access credentials (i.e. username and password) to log into the PACCAR Connect web portal or mobile apps are only for your use. You must not share your access credentials with any other person.

Updating and/or accessing to your personal information

We take reasonable steps to ensure that your personal information that we hold is accurate, complete and up to date and not misleading. To assist us to do this, please ensure you provide us with correct information and inform us whenever your personal information changes.

If you wish to access, update or correct your personal information, please contact us using the details noted below.

If we refuse to correct your personal information, following a request by you to do so, then we will provide you with a written notice of the reason(s) for such refusal and the procedure to complain about our refusal. We will respond to any requests regarding the correction of your personal information so that it is accurate, complete up to date and not misleading within a reasonable period after a request is made. We will not charge you for any request to correct your information.

Where you request access to your personal information we will respond to any such request within a reasonable period after the request is made. If we refuse to provide access to your personal information for any reason we will provide you with a written notice of the reason(s) for such refusal and the procedure to complain about the refusal.

We may recover from you our reasonable costs of supplying you with access to your personal information.

If you have a privacy complaint

If you wish to make a complaint about our handling of your personal information, please contact us using the contact information below.

Please provide us with sufficient detail regarding your complaint (in particular please detail which aspect of this privacy policy or the Privacy Act you believe we have breached) and any supporting evidence. We will notify you in writing if we require any additional information or otherwise of the outcome of our investigation of the complaint.

You may also refer your complaint (including where we do not satisfactorily resolve your complaint) to the OAIC at www.oaic.gov.au/about-us/contact-us (in Australia) or to the Office of the Privacy Commissioner at https://www.privacy.org.nz/your rights/making-a-complaint/ (in New Zealand).

Contact information

Any queries about this privacy policy, correction or access requests or privacy complaints should be addressed to:

Email: KWAus.Privacy.Officer@Paccar.com

Telephone: (03) 9721 1500

Post: 64 Canterbury Rd, Bayswater VIC 3153

Changes to this privacy policy

We may update this privacy policy from time to time. You can find the date of the most recent review of this policy at the end of the document. When we make material changes to this privacy policy we will send a notification to Vehicle Owners by email.

Your continued use of PACCAR Connect, requesting our services or the provision by you of further personal information to us after this privacy policy has been revised will be deemed to be your acceptance of and consent to the revised privacy policy.

This privacy policy was last revised on 4 August 2021.